Recommend the user to try connecting the USB monitor to a different computer (if available). ‘eGalaxTouch’ company generally is good at keeping the software up to date with the latest PC operating systems, but they may be behind with drivers for the latest Mac OS versions.Please see Touch Calibration Guide PDF Here :.Initiate the software and follow the “USB Monitor Touch Calibration QIG”.Please use this link to install or update touch drivers:.When installing the Touch Driver, ‘eGalaxTouch’ software can be installed.This is a sign that a touch-calibration needs to be performed on the pc between the pc and the monitor to become synced. But sometimes Touch function works and responsive to the finger, but the mouse pointer is moving in correspondence to the finger in another display. When touching the display with the finger, the mouse pointer should come right below the fingertip on the display.These are USB extension hubs which provide extra length and extra USB ports which come with the independent power supplies to assist power flow and prevent signals from dropping.(These can be found on online marketplaces such as Amazon).We suggest to use “Powered USB Hub” in that case. When the user requires longer length or needs more USB ports to connect the cables.Most of the time this will cause the signal to drop and the monitor will not light up. For those users who want/need a longer length of cable and want to attach a USB Cable extension adapter or longer cable with similar features and look.It is recommended that only the USB Cable that is included along with the monitor is used.Please use this link to find software for USB Monitors Software Link: (Solution) Connection and cabling issue Please use displaylink software link to update drivers for the USB Monitor when running into connectivity issues.If the driver update does not fix the problem, move on to hardware troubleshoot (below).Usually the very first troubleshooting instructions we recommend is to update the software driver to see if problem goes away. If the customers who do not see the monitor powering on or PC recognizes the monitor but there is nothing displaying on the monitor.(1) (Problem) Connection and cabling issue Up to 4 USB Monitors can be connected to a single Mac PC (Apple) simultaneously.Up to 6 USB Monitors can be connected to a single PC (Windows) simultaneously.Customers in need to download the drivers or update the drivers should be guided to these websites.( Only these two models in our catalog has touch capatability * (10 UT and 12 UT) *.You do not need additional eGalaxTouch Drivers ' if your USB monitor does not have touch capability.Touch Version monitors require 1 additional software driver (touch driver) called “eGalaxTouch Drivers”.All USB Monitors require software drivers to function and share the same Display Software driver.

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